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TERMS & CONDITIONS

CUSTOMER CARE

At Sandhill Custom Firearms, we are dedicated to providing exceptional customer service. Our Customer Care Policy outlines the standards and procedures we follow to ensure that your experience with us is positive and satisfactory.

 

Customer Support

  • Availability: Our customer support team is available to assist you 7 days of the week, e.g., Monday through Friday from 9 AM to 5 PM CST.

  • Contact Methods: You can reach us through the following channels:

Response Time

  • Email Inquiries: We strive to respond to all email inquiries within 24 business hours.

  • Phone Calls: Our team aims to answer phone calls promptly. If you reach our voicemail, please leave a message, and we will return your call as soon as possible.

Issue Resolution

  • General Inquiries: For general questions or concerns, our team will provide information and assistance to help resolve your issues.

  • Complaints and Escalations: If you are dissatisfied with any aspect of our service, please let us know. We take all complaints seriously and will work to address and resolve them promptly. If necessary, issues can be escalated to a supervisor or manager for further review.

Order Assistance

  • Order Status: You can track the status of your order using the tracking number provided in your confirmation email. For additional assistance, contact our support team.

  • Order Changes: If you need to modify or cancel an order, please contact us as soon as possible. We can only make changes to orders that have not yet been processed or shipped.

Returns and Exchanges

For information on returning or exchanging items, please refer to our Return and Exchange Policy. Our customer care team is available to assist with any questions related to returns and exchanges.

Feedback

  • Customer Feedback: We value your feedback as it helps us improve our services. Please share your comments, suggestions, or concerns with us through our contact form.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information with the utmost care. For details on how we collect, use, and safeguard your data, please review our Privacy Policy below.

Policy Updates

We reserve the right to update or modify this Customer Care Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or require assistance, please do not hesitate to reach out to our customer care team. We are here to help and ensure you have a pleasant experience with Sandhill Custom Firearms.

​PRIVACY & SAFETY​

Information We Collect

a. Personal Information: When you use our website, we may collect personal information that you provide to us directly, such as your name, email address, and any other information you choose to provide through forms or communications.

b. Usage Data: We collect information about your interactions with our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This helps us understand how our website is used and improve its functionality.

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track usage patterns. You can control cookie settings through your browser.

How We Use Your Information

We use the information we collect for the following purposes:

a. To provide and improve our services: We use your information to deliver the services you request, customize your experience, and improve our website.

b. To communicate with you: We may use your contact information to send you updates, newsletters, or other information related to our services. You can opt-out of these communications at any time.

c. To analyze usage: We analyze usage data to understand how our website is used and to make improvements.

d. To comply with legal obligations: We may use or disclose your information as required by law or to respond to legal processes.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

a. Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

b. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

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